Grievance Redressal & Escalation Matrix

Complete grievance redressal process and escalation matrix as mandated by SEBI

N.S. Fidai is committed to resolving investor grievances promptly. All grievances are addressed as per SEBI (Research Analysts) Regulations, 2014 and SEBI Circulars.

1. How to Register a Grievance

You may raise a grievance through any of the following channels:

2. Grievance Redressal – Escalation Matrix

Grievance Escalation Levels and Contact Information
Level Authority Contact Resolution Timeline
Level 1 Grievance Officer – N.S. Fidai compliance@indiaequitynetwork.com
+91 88283 20113		 30 days from receipt
Level 2 SEBI SCORES (Online Complaint System) scores.sebi.gov.in
Toll Free: 1800 22 7575		 As per SEBI guidelines (30 days)
Level 3 Smart ODR – Online Dispute Resolution smartodr.in As per ODR process
Level 4 BSE Limited – Arbitration bseindia.com As per BSE process
Level 5 Securities Appellate Tribunal (SAT) SEBI Bhavan, Plot No. C-4A,
G Block, Bandra Kurla Complex,
Mumbai – 400 051		 As per SAT process

3. Grievance Handling Process

  1. All grievances received via email/phone/letter are acknowledged within 3 business days.
  2. A unique grievance reference number is assigned to each complaint.
  3. Grievance is examined and appropriate action is taken within 30 days.
  4. The complainant is informed of the resolution via the same channel.
  5. If unsatisfied, the complainant may escalate to the next level.

4. Grievance Officer Details

NameN.S. Fidai
DesignationSEBI Registered Research Analyst & Grievance Officer
SEBI Reg. No.INH000024930
Emailcompliance@indiaequitynetwork.com
Phone+91 88283 20113
Address201, Radhakrishna, Radha Residency, Siddharth Nagar, Borivali (East), Mumbai – 400 066
Working HoursMonday – Friday, 9:00 AM – 5:00 PM IST

5. SEBI SCORES – How to File

  1. Visit scores.sebi.gov.in
  2. Register as an investor (if not already registered)
  3. Lodge complaint against "Research Analyst" category
  4. Mention SEBI Registration No.: INH000024930
  5. Track status online using complaint reference number

6. Complaint Statistics

View the latest grievance complaint log at our Grievance Record page, updated as per SEBI requirements.

Research Analyst: N.S. Fidai  |  SEBI Reg. No.: INH000024930  |  BSE Enlistment No.: 6932
Regulated by Securities and Exchange Board of India (SEBI) under SEBI (Research Analysts) Regulations, 2014.

Last Updated: April 2024